Privacy Policy – Athlete’s Edge Albury

Athlete’s Edge Albury Pty Ltd (ABN 60 667 319 879) (including our affiliated and/or associated entities) (“Athlete’s Edge”, “we”, “our”, or “us”) specialises in athletic development, performance training, injury prevention, rehabilitation, and holistic support services (Athlete’s Edge Services).

At Athlete’s Edge, we understand the importance of your privacy and take its protection seriously. We are committed to managing your Personal Information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles , the Notifiable Data Breaches Scheme, and any other applicable Australian privacy legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect your Personal Information. By using our website or services, you agree to this Privacy Policy.

Definitions

Personal Information: As defined in the Privacy Act, any information or opinion that can identify or reasonably identify an individual.Services: The training, consultations, physical assessments, and digital services offered by Athlete’s Edge, including via our Website.Website: https://athletesedgealbury.com.au/You / Your: Any user of our Website or Services.

Collection and Storage of Personal Information

We collect Personal Information in order to provide our services and operate our business effectively. This may include:

Private Information: Your name, date of birth, and other identifiers.Contact Information: Email address, phone number, residential or business address.Health or Training Information: Training history, performance data, rehabilitation details (where relevant to your service).Financial Information: Payment information such as credit/debit card details or billing addresses.Statistical Information: Website usage patterns and behavioural insights to help us improve our services.

We collect this information when:

You register or book a service online, in person, or by phone.You make a payment or sign a waiver.You interact with us via social media or through our website.You subscribe to our mailing list.You provide feedback or complete surveys.

We store your data securely and use industry-standard protections. However, no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Use of Personal Information

We may use your Personal Information to:

Respond to your enquiries.Provide and improve our Services.Verify your identity and manage your account or bookings.Send you training updates, event notifications, or marketing materials (you can opt-out at any time).Gather feedback or resolve complaints.Comply with legal obligations or exercise our legal rights.

You may unsubscribe from marketing communications by clicking “unsubscribe” in any email, or contacting us directly.

Disclosure of Personal Information

We do not sell your Personal Information.

We may share your Personal Information with trusted third parties where necessary, including:

Payment providers or booking systems we use.Service providers that help us manage marketing or communications.Allied health or coaching professionals we work with (with your consent).Legal or regulatory authorities if required by law.

Where possible, we only share de-identified or aggregated data. Any third parties we engage must comply with applicable privacy laws.

De-Identified and Aggregated Data

We may use de-identified information for:

Market research and service development.Reporting or statistical analysis.Marketing insights or advertising strategy.General insights to improve our user experience.

De-identified data cannot be used to personally identify you.

Security of Personal Information

We take all reasonable precautions to keep your Personal Information secure, including:

Secure server storage and encrypted platforms.Restricted access to authorised personnel only.Regular updates to our security technology.

In the event of a data breach, we will follow all legal requirements and notify affected individuals where appropriate.

Access, Correction & Deletion

You may request to access, correct, or delete your Personal Information by contacting us:

The Privacy Officer

Athlete’s Edge Albury Pty Ltd

Email:

[email protected]

We may ask for identification before responding to your request and will address it within a reasonable timeframe. In some cases, we may be legally required to retain certain information.

Cookies & Website Tracking

Our website may use cookies to collect user activity and enhance your experience. Cookies can be disabled in your browser settings.

We may also use tools like Google Analytics to better understand user behaviour. These tools do not collect Personal Information that can identify you directly.

Third-Party Links & Social Media

Our Website may contain links to third-party websites or platforms (e.g., Facebook, Instagram). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before sharing Personal Information.

Right to Be Forgotten

You may request we delete your Personal Information. Unless required by law to retain it, we will delete the data within a reasonable timeframe upon receiving your request.

Retention of Data

We retain your Personal Information only for as long as is necessary to provide you with our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Amendments to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and are effective immediately. Your continued use of our services or website after any changes constitutes acceptance of the updated Privacy Policy.

Version:

1.0

Date Reviewed:

April 2025

Date Updated: